3303 Merchant Court, Wilmington, NC 28405
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John Rowland
19:20 11 Oct 20
The technician (Dan) that serviced our system is a credit to your business. He was very knowledgeable, pleasant, and... helpful with all our questions.It’s a pleasure to have a company that cares about the customer.read more
Deb Read
09:44 09 Oct 20
I was very impressed with how friendly, professional and responsive the guys are GreenDot are. Our HVAC needed to be... replaced and they were quick and efficient..... getting us the best deal on a new unit. Greg and his team communicated with me on every step. I would highly recommend this company..read more
Jan Bridges
13:26 16 Sep 20
I highly recommend Green Dot for any HVAC maintenance, Repair, servicing. Stanton and Wesley were professional, on... time, knowledgeable, transparent, and reasonably priced. In fact, they fit us in that same afternoon. They made sure that our house was able to be temperature regulated, as we had to wait for a part and it fell on a Friday before Labor Day weekend. It could’ve been a very rough weekend without AC, and 100° weather, but Green Dot was reliable and able to take care of us. I have worked with other companies before, but I will stick with Green Dot forever. I highly recommend their comfort care program, especially living at the beach, even a new system has to be checked and maintained, and it’s a small price to pay for peace of mind.Do yourself a favor, don’t call anyone else first if you have an HVAC need... Call Green Dot, you will be very glad that you did.read more
Thomas Ballard
19:09 03 Sep 20
Quality professional and personable customer service. Get Dan if you can.
Brian Donner
16:37 29 Aug 20
Green Dot showed up on the same day of the call, a Friday night issue with our rental property. Got the HVAC back up... and running for a fair price and kept our tenants happy. We heard about these guys from a friend and were not disappointed...they will be our go to company from this point on.read more
Ann-Marie Brown
19:41 25 Aug 20
Green Dot installed a completely new HVAC system after hurricane finished off our old geothermal system. Every team... member - admin, contractors providing the estimate, and the multiple member crews doing the work - professional, pleasant and courteous. They stayed late on a Friday to get our installation finished so we wouldn't have to wait until Monday to get AC back. Highly recommend!read more
Mark Mendenhall
20:52 20 Aug 20
Happy to be working with Green Dot! Was referred to Green Dot by a friend after our air stopped working during... Hurricane Isaias. Wesley with Green Dot was at the house by lunchtime that day and quickly repaired the unit and got cold air blowing again ... and took the time to explain what was causing the issue. Daniel was out today as part of our maintenance package and installed a new thermostat. Daniel clearly explained how the new thermostat worked and was patient in answering any questions I had. Happy to be a Green Dot Comfort Club Member!read more
Joel Miller
19:41 19 Aug 20
I have been with Green Dot for seven years. Over that time they have always been able to handle all of my needs - from... initial installation, to routine maintenance, to repairs. All work is professional grade, performed in a timely manner at a fair price. They always go the extra mile to insure total customer satisfaction. Highly Recommend.read more
Louise Gnecco scull
13:37 19 Aug 20
A friend recommended getting UV system from Green Dot on my existing HVAC. After reading about it I decided to go... forward. The receptionist was able to get tech on phone the same day to answer questions. Wesley came and installed the UV lights on both systems, quickly & without any mess and even noticed insulation had not been replaced after some recent work in basement and alerted me. Excellent service.The UV lights kill germs and viruses which is why I installed them.read more
Matt Urben
15:58 15 Aug 20
Great job installing new Tempstar HVAC system. Greg and his team removed my 24 year old Weatherking system and... installed a new Tempstar side discharge HVAC 2.5 ton system which fit between my driveway and my house allowing my boat to back past my house into the back yard.The first outside unit was damaged by the freight company, so Greg sent it back and got a new one to replace it!The installation was done exactly like I wanted and the work was very professional and done with all the right equipment and instruments to get the job done right. They interfaced my existing Ecobee thermostat system which monitors the temperature in all the rooms using bluetooth technology. They braced the unit (at my request) to the house to prevent movement during a hurricane.I want to thank all the guys for working in this heat wave in my attic.Thanks to Greg, Wesley, Jordan, Justin, Sam, and Reese.Thanks for a job well done. I highly recommend this company for all your HVAC needs.read more
JMV
20:41 13 Aug 20
Great business and honest. My fan motor blew and Wesley showed up within the hour. Quickly diagnosed the problem and... was able to get the replacement part under warranty, saving me a lot of money. Wesley was very nice, professional, and trustworthy. I will be using them for all future HVAC needs!read more
Tara Bristol Rouse
20:01 13 Aug 20
We absolutely love Green Dot! We have been impressed by members of this team for years but felt compelled to share an... experience where a team member absolutely went above and beyond... We called late on a Saturday afternoon because we had arrived at our beach house to find the air conditioning wasn't working. The technician who came out spent hours trying to repair the faulty part. It was after dark when he told us he would need to take the part back to the shop because he hadn't been able to fix it with the tools available to him on site, but that he also wasn't sure he would be able to fix it at all. Our system was old and in constant need of repair so we braced ourselves to be told there was no fix and that we would need to replace the whole thing. To our surprise, the technician texted from the shop to let us know he had fixed the part, and even shared photos of the part before and after he repaired it. Then, despite the late hour, he returned to install the part and charged what was a shockingly reasonable amount for a multi-hour weekend/evening service call. The technician even stayed late to catch the giant grasshoppers that had found their way into our house because the patio doors had been open! Needless to say, they earned our undying trust and loyalty - we couldn't recommend them more highly!read more
Michael Herock
00:13 11 Aug 20
Wesley was out technician and came out within a few hours of the call to fix our AC unit in a hot August day. Other... companies were giving us days to schedule. It ended up being a blown fuse that was fixed in minutes and service restored that afternoon.read more
Ed McCormick
02:21 08 Aug 20
I had used Green Dot for some years for HVAC repairs and it went well. However my latest experience will be my last. A... $3000 repair was done which did not fix the problem. I was given bad advice which cost me $3000. Green Dot then recommended a $5500 partial replacement which got reduced to $4400 when i complained. As a result I lost confidence in Green Dot and moved on to another company. I learned an expensive lesson.I had Green Dot's rating at 3 stars before their answer to my review. The response which basically put the blame on me cut that to 1 star. I won't commit what I am really feeling to writing.read more
Ryan Bullard
16:03 05 Aug 20
I just wanted to let everyone know that this company is by far the most professional company I have ever seen. They... are on time and clean with everything they do. Keep up the great work guys.read more
Michelle Carbonaro
23:35 30 Jul 20
Great company who gets the job done right! Extremely happy with their service. We will continue to use them in the... future. Nate and Stanton are awesome.read more
Jeff Chappell
15:35 24 Jul 20
Last week our home heat pump failed us. Wesley from GreenDot came out and quickly diagnosed and corrected the problem.... He was courteous, knowledgeable, efficient, and most of all receptive and patient in answering all my questions about the current repair and possible future maintenance needs.BTW, we’ve found everyone in this organization to be great— service technicians, management, and the office staff. Jody, in particular, has been super accommodating in scheduling and answering our Qs. We have been happily doing business with this organization for over a decade and intend to continue.read more
dennis heath
19:47 22 Jul 20
We enclosed our screened in porch and had Greg, one of the owners come and give us a proposal. Greg worked with us to... determine the best solution for us, a cassette A/C unit recessed into the ceiling, answered all our questions patiently, and gave us a fair price. The installation team (Sam, Reece, and Justin) were superior. They worked all day and well into the night to install our unit. We couldn't have asked for a better team. Wesley, a service technician, and Jodi, an office manager, contacted us and came out to explain the operation of the unit, the warranty, and the service contract that comes with the unit. This is a company I will do business with in the future. Excellent company in all respects!read more
Jamie Eugeni
02:48 19 Jul 20
From the first phone call they were professional and explained everything we needed to do and why. Set up our install... date and Sam and Reece arrived and they did a great job very professional and kept us informed of their progress and even vacuumed up at the end. We couldn’t be more p,eased with Green Dot and highly recommend them and their team of experts. My husband and I both encourage you to call them if you are having any problems.read more
Jason Lumpkin
17:22 12 Jul 20
Green Dot did a great job, and our technician Dan was spectacular and fast. I called at 10AM on a Sunday morning after... our AC went out overnight. Dan immediately returned my text to setup an appointment with a call and was at our house at 1130AM to fix our problem. Shortly thereafter Dan fixed the problem and the house got cool. Thank you so much!read more
Karen Enger
15:26 10 Jul 20
I have been client of Green Dot for many years. They have serviced my residence as well as my rental property. My most... recent experience I called Jody yesterday (July 9) after lunch to explain there was a leak from one of our units causing the ceiling to crack and drip. Within an hour Dan was at my house diagnosing the problem. He left about 4pm Thursday. Then 9am next day (July 10) Dan and Wesley show up to rewrap the unit and stop the leak. I have yet to have anything less than exceptional service from Green Dot.read more
Taylor Jones
23:08 24 Jun 20
I have a couple rental properties in the Wilmington area, and Green Dot is my go to service provider when work needs to... be done. Not only is the service great, but the fantastic customer service of Jody Jones is second to none. Any questions I have I know I can count on Jody to get them answer and resolved in a timely and professional manner!read more
Arianna Danielle
00:56 24 Jun 20
I was calling around the area to find a maintenance agreement, and while I found another company to use to repair my... air conditioning unit this time, Jodi picked up at the office phone quickly and gave me very clear information on the services they provided and what I would (and should) expect out of their business. I will absolutely be considering using their team in the future.read more
Megan L.
00:47 24 Jun 20
When my air conditioner went out, I called Green Dot immediately as they were the closest to me and I needed something... done quickly. Jodi at the office answered the phone and got me an appointment scheduled as soon as they were available, she was very professional and helpful in getting me exactly what I needed. Dylan came and repaired my a/c unit. He was friendly, quick, and very punctual. Couldn’t have had a better experience.read more
Kristine
21:15 23 Jun 20
Today Wesley Tyler came to fix my broken HVAC unit. He called well in advance so I could leave work and be home in... time to meet him. He was very pleasant and professional, explained my options, gave me recommendations that made sense, and fixed my issue (temporarily. I needed parts which had to be ordered). Parts will be here tomorrow (yay!) and he will come back to install them. I am impressed, yet again, by the professionalism and efficiency of Green Dot's technicians and Wesley was no different. Their office staff is always prompt in returning calls as well. Great folks!read more
Karen Heath
21:38 08 Jun 20
Westley came out to our house. He was very professional, courteous, and very efficient. He found the problem quick and... is keeping us cool while we wait for a part. Very knowledgeable about Trane units. He discussed options to fix our issue and came up with a solution that was cost effective, and solved our issue. We highly recommend using Green Dot Heating and Air. The Heathsread more
Brandy Andrews
23:56 02 Jun 20
Sam and Jordan did a wonderful job replacing our upstairs unit!!! These two are very polite and respectful. They went... over all the details with us including teaching of the new thermostat system. All pressures and temperatures were checked multiple times before packing up and again before actually leaving.read more
james sabella
23:20 02 Jun 20
Wesley Tyler, service manager for Green Dot came to assess some issues with our Geo Thermal unit. He was able to... identify and fix the problem within one hour. The owners of the company need to know that he is a rare talent working on these efficient, but complex units. He is also a genial and courteous representative of the company. He promised to return again when the temperatures are well into the 90s to make sure that the unit works under heavy loads. Very pleased,Jim & Kathy Sabella.read more
Holly Simmons
13:37 22 May 20
Very nice guy Wesley was a quick responder. I was comfortable inviting into my home. called and showed up same day,... within hours! Knew the problem & was fixed immediately!read more
T Biba
18:52 17 May 20
Wesley and Greg worked together to get our A/C needs attended to in a prompt, professional manner with a clear... explanation of the issues and the best way to resolve them. Happy to recommend Green Dot HVAC to anyone in need!read more
Gary Baker
18:39 16 May 20
Great experience with Green Dot. They were quick to respond to my AC issue and Wesley came first thing the next morning... with some window AC units to keep us cool until the main unit could be replaced!read more
Melanie Ellis
13:40 10 May 20
On March 29 (a Sunday), an unseasonably warm day, my air conditioner went on hiatus. Because I had used green dot... before in emergencies, I had Jody’s number stored in my phone. I took a chance on texting my issue to her. Not only did she see it, she called me back, letting me know they had a meeting first thing in the morning and she would have someone out soon thereafter. I have always been very pleased with how prompt and courteous this company has been, from the first phone call to the service technicians that have arrived. It was repaired and back on track by 10:00 Monday morning! Please know how much this type of customer service is appreciated.read more
Bill Reinger
23:51 07 May 20
I am very sensitive to mold, so I decided to sign up for a maintenance plan to have the HVAC system checked twice per... year. The technician showed up on time and was very professional. He gave me an update of everything they checked and noted one minor repair. I mentioned my mold sensitivity and he discussed some options to help reduce mold in the system. I would highly recommend them!read more
Shannon Zickefoose
23:50 01 May 20
Wonderful service! Fair pricing! I'll definitely use this company in the future. Guys were so kind.
Krista Bronisas
14:47 16 Apr 20
Green Dot provided us with a new HVAC system after Hurricane Florence. Not only did they come in with the best bid, but... they made our family feel cared for during the process; not just like customers. That impression went a long way. Since then, they've followed up on servicing the system, and have provided professional, courteous service every time. Their service team is efficient, clean and friendly. I've recommended them to a number of friends looking for HVAC installation/ replacement/ repair.read more